Privacy Policy, Financials & Government Programs

Your First Visit

• Your first dental visit promises to be a pleasant experience.
• Making sound decisions about your dental care and oral health is an easy thing to do with the right preparation beforehand:
• Make a list of questions to ask our office, so you don't forget anything on the day of your appointment. This includes any concerns you have, or oral problems you've been experiencing.
• If you have dental insurance, remember to bring your insurance card with you.

Privacy Policy

Grace Dental Office is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Financial Information

Grace Dental Clinic accepts most major provincial, federal and private dental insurance plans. Our team will work with you to maximize your insurance benefits and provide detailed patient care information to ensure you understand your coverage. Also, we offer several payment options, including cash, credit cards, Interac e-Transfer and dental insurance. We also provide flexible payment plans to ensure that our services are accessible to all patients.

Government Programs

We accept federal and provincial programs like the Canadian Dental Care Plan (CDCP), Healthy Smiles Ontario (HSO), Ontario Works (OW), Ontario Disability Support Program (ODSP) & the Interim Federal Health Program (IFHP) for Refugee Claimants. We also accept all private insurance companies with direct billing.

Patient Rights

• You have a right to choose your own dentist and schedule an appointment in a timely manner.
• You have a right to know the education and training of your dentist and the dental care team.
• You have a right to arrange to see the dentist every time you receive dental treatment, subject to any state law exceptions.
• You have a right to adequate time to ask questions and receive answers regarding your dental condition and treatment plan for your care.
• You have a right to know what the dental team feels is the optimal treatment plan as well as the right to ask for alternative treatment options.
• You have a right to an explanation of the purpose, probable (short and long term) results, alternatives and risks involved before consenting to a proposed treatment plan.
• You have a right to be informed of continuing health care needs.
• You have a right to know in advance the expected cost of treatment.
• You have a right to accept, defer or decline any part of your treatment recommendations.
• You have a right to reasonable arrangements for dental care and emergency treatment.
• You have a right to receive considerate, respectful and confidential treatment by your dentist and dental team.
• You have a right to expect the dental team members to use appropriate infection and sterilization controls.
• You have a right to inquire about the availability of processes to mediate disputes about your treatment.

Patient Responsibilities

• You have the responsibility to provide, to the best of your ability, accurate, honest and complete information about your medical history and current health status.
• You have the responsibility to report changes in your medical status and provide feedback about your needs and expectations.
• You have the responsibility to participate in your health care decisions and ask questions if you are uncertain about your dental treatment or plan.
• You have the responsibility to inquire about your treatment options and acknowledge the benefits and limitations of any treatment that you choose.
• You have the responsibility for consequences resulting from declining treatment or from not following the agreed upon treatment plan.
• You have the responsibility to keep your scheduled appointments.
• You have the responsibility to be available for treatment upon reasonable notice.
• You have the responsibility to adhere to regular home oral health care recommendations.
• You have the responsibility to assure that your financial obligations for health care received are fulfilled.